Review by J.C. for Saeco 21103 Royal Professional Fully Automatic Espresso Machine, Silver and Blue
Rating: 
We’ve had our Royal Professional since August 2008. when it works, it works fine. For us, we only make 2-3 capppucinos/lattes per day, so if it isn’t flowing right that day (inexplicably), then it is annoying. it is back to Saeco for its 3rd repair for the same problems – inconsistent coffee flow. Saeco cannot explain the cause of the problem, as they seemingly repair or replace different parts each time. BTW, they will ask you to be burdened with taking it to UPS or a UPS Store (where you will be charged the return shipping); if you escalate it to the Customer Service Manager, they will cover the shipping and have UPS come to your door. however, the point of buying a $1,400+ automatic machine is to expect it to reliably make 2-3 coffees – when it doesn’t, the inconvenience of being without it for weeks at a time during repairs is unacceptable. Saeco is now offering to replace the unit, but with the negative comments on all their products, I am disappointed and exhausted with the brand. so, if you’re hoping to save your Starbucks or Caribou budget, not sure this is the answer.
Saeco 21103 Royal Professional Fully Automatic Espresso Machine ...